Shipping Policy

Thank you for visiting and shopping at kandyfarms.com. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website.

1. Order Processing

We are accepting preorders from 1st March 2025.
As the harvest starts around Mid-April, we will start dispatching the orders on first come -first served basis only.
Due to the delicate nature of mangosteen, all orders are processed within 48 hours from harvesting.
Orders are not shipped or delivered on Sundays or public holidays.
If we experience a high volume of orders, processing may be delayed. In such cases, we will notify you of the updated timeline.

2. Shipping Rates and Delivery Estimates

We provide free shipping across country. Please refrain from paying any delivery agents
Estimated delivery time depends on your location and the service providers.
We are committed to deliver the product with 4-7 days from our harvesting day. However, certain unforeseen situations can affect the delivery timings.

Note: Delivery times are estimates and may vary due to external factors like weather or carrier delays.

3. Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor its progress.

4. Damages and Lost Packages

kandyfarms.com is not liable for products damaged or lost during shipping.
If you receive a damaged item, please contact the shipping carrier to file a claim. Keep all packaging materials and damaged goods as evidence.

5. International Shipping

Duties, taxes, and customs fees for international shipments are the responsibility of the customer.
Delivery times for international orders may vary due to customs processing.

6. Address Accuracy

Ensure all shipping details provided at checkout are accurate. kandyfarms.com is not responsible for delays or losses due to incorrect or incomplete addresses.

7. Contact Us

For questions or concerns about shipping, feel free to reach out:
Email: hello@kandyfarms.com
Phone: +91-9625889591